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We take pride in delivering exceptional customer service and ensuring the highest product quality. If you are dissatisfied with any aspect, please inform us so that we can address it promptly.

Returns

• If you have received incorrect or faulty item(s), we will handle the return process for you.
• For all other reasons for return, we kindly request that you arrange the return yourself.

How to initiate a return

1. Contact us via phone, email, or our webform within 14 days of receiving your order, providing your order number and a reason for the return.
2. We will provide you with a returns note and a unique returns number. Please ensure that the returns number is clearly visible on the exterior of the package.
3. Return the unworn garments in their original packaging to us.
4. Upon receiving the returned items, we will issue a refund to your original payment method within 7 working days.

Items that cannot be returned

We are happy to replace any faulty customized garments. However, returns on non-faulty customized items cannot be accepted. Therefore, we kindly ask you to thoroughly review your order before proceeding with the purchase, paying attention to sizing, colors, and design specifications.